Attend Anywhere 2024 r4

What’s new and what’s changed in this release of Induction Attend Anywhere

Released from Monday 16 September 2024

This release contains the following improvements for group consultations:

We re-designed the call screen—we now use a single design for all types of calls in Attend Anywhere. To help participants focus on the conversation, we’ve reduced clutter while keeping essentials within easy reach.
Moderation is now centred around the new People and Rooms sidebar. Service providers can admit callers, and when needed disconnect callers, as well as mute microphones, and turn off cameras, for a single caller or all callers at once.
Voice focus reduces background noise without impacting human voices. Voice focus isn’t available on some older, less-powerful, mobile devices.
When reporting group-consultation usage in CSV files, the Room ID values are now shorter alphanumeric string identifiers. Previously generated reports will not change. Waiting-area IDs are not changing.

We also removed some things from group consultations:

We removed the change-layout button. Layout now adjusts automatically as callers join, leave, or share their screens. Callers can pin someone or automatically spotlight the current speaker.
To improve the online safety of everyone in a group consultation, service users can no longer upload a custom background image. Service users can still blur their background for privacy.

Improvements to other areas of Attend Anywhere:

Service providers in individual appointments can now pin another person to the call screen. Pinning lets people focus on a particular caller in a large view. For example, when a translator or signer joins an individual appointment.

Bug fixes

This release fixes the following bugs:

Custom background images, for individual appointments, now persist across calls. Previously, a service provider needed to reapply the background for each call.

New issues found in this release. To see a full list, visit known issues.

When a service provider drops from a group consultation (typically for network reasons) and then rejoins, callers might see a message incorrectly explaining that the provider has left the call and that the call will end in 2 minutes. The call will not end in 2 minutes.
If there’s network disruption while admitting a caller to a group consultation, the caller might not be admitted, and neither are they listed as a waiting caller.